Shipping Policy & Rates
Shipping Policy
At Sailors Grave Brewing, we are committed to ensuring your purchases reach you safely and efficiently. Our shipping policy is designed to provide you with clear expectations and the best possible delivery experience.
Processing & Delivery Times
- All orders, except Melbourne warehouse pickup orders, are currently processed on Tuesday. Any orders placed after Tuesday 9am will be dispatched the following Tuesday. If you are in a hurry, please get in touch. We cannot promise to ship earlier but we will do our best!
- Standard shipping typically takes 3-7 business days within Australia
- You will receive tracking information via email once your order has shipped
Shipping Methods Available
- Standard Shipping: Australia Post regular service
-
Free Local Pickup: Available at our brewery Dunetown and Melbourne Warehouse.
- Dunetown: 85 Marlo Plains Rd, Marlo 3888, Hours same as Dunetown opening hours
- Melbourne Warehouse: Kennards Parcel Pick Up, 324-328 Hoddle Street, Abbotsford VIC 3067, 8:30-5:30 Mon- Fri, 10:00-4:00 Sat.
Current Australian Shipping Rates
| State/Territory | Flat rate shipping cost (AUD) | Special Offers |
|---|---|---|
|
Victoria |
$13.99 | FREE shipping over $200 |
|
Melbourne Metro |
Free Pickup from Melbourne Warehouse for eligible products | |
|
Dunetown |
Free Pickup | |
| Australian Capital Territory | $17.99 | - |
| New South Wales | $17.99 | - |
| South Australia | $19.99 | - |
| Tasmania | $21.99 | - |
| Queensland | $29.99 | - |
| Western Australia | $29.99 | - |
| Northern Territory | $37.99 | - |
Important Notes
- All prices are in Australian Dollars (AUD) and include GST
- Rates are subject to change - please check at checkout for current pricing
- VICTORIAN DELIVERY ADDRESS - Australia Post will require ID and a signature upon delivery for first-time customer and gift recipients.
Damaged or Lost Items
If your order arrives damaged or goes missing during transit, please contact us within 7 days of the expected delivery date. We'll work with you and our shipping partners to resolve the issue promptly.
Contact Us
For any shipping-related questions or concerns, please don't hesitate to reach out to our customer service team at hello@sailorsgrave.net. We're here to help ensure you have the best possible experience with Sailors Grave Brewing.